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Returns and Exchanges


  1. If you are not satisfied with your order from Vivian Drew, you have the option to return it for a full refund. Returns must be postmarked within 7 days of the delivery date. Please allow 7-10 days for our customer care team to process your return.  It is recommended that you use your own traceable and insured shipping method. We require the jewelry to be returned in the original box they were received in, or a box of similar quality to protect the stones and posts. Please send your return to the following address:



  1. All items must be in new condition if you choose to return them. Items received that are not in new condition will be returned/shipped back to the customer. Vivian Drew is not responsible for shipping costs or lost returns. 
  2. If you would like to exchange a Vivian Drew GIFT you received, you can do so up to 30 days after the original delivery date. Once you have redeemed your merchandise credit, all sales are final.
  3. Any item bought on promotion or on sale cannot be returned or exchanged.
  4. If you request and purchase a custom order” it will be a final sale. There are NO returns accepted for custom orders. 
  1. Vivian Drew will provide a return shipping label for any item that may break up to 6 months after the purchase was made. The customer is responsible for shipping costs after 6 months of purchase date, but Vivian Drew will repair the item at no additional cost. Shipping costs will be deducted from the point of purchase on all returns for customers who receive free shipping on orders $75 and over.
  2. Vivian Drew cannot guarantee jewelry exchanges due to inventory demand.

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