Returns & Exchanges
If you are not satisfied with your order from Vivian Drew, you have the option to return it for a full refund. Returns must be postmarked within 7 days of the delivery date.
All items must be in new condition if you choose to return them. If we receive an item, and it is not in new condition, we cannot accept the return and the item will be shipped back to you. Vivian Drew is not responsible for shipping costs or lost returns. Vivian Drew will provide a return shipping labels for any items that may break up to 6 months after the purchase was made. The customer is responsible for shipping costs after 6 months of purchase date, but Vivian Drew will repair the item at no additional cost.
If you would like to exchange a Vivian Drew GIFT you received, you can do so up to 30 days after the original delivery date. Once you have redeemed your merchandise credit, all sales are final.
We request the jewelry is in the original box they were received in, or a box of similar quality to protect the stones and posts. Any item bought on promotion or on sale cannot be returned or exchanged.
We will issue refunds for returned items postmarked within 7 days of the delivery. Please allow 7-10 days for processing.
Unfortunately Vivian Drew can not guarantee an item exchange due to inventory demand.
PLEASE NOTE!
If you request and purchase a “custom order,” it will be a final sale. There are NO returns accepted for custom orders. There will be no returns, exchanges or refunds on custom orders. IMPORTANT: Shipping costs will be deducted on all returns for customers who receive free shipping on orders $75 and over, and return a portion of their order that does not total a minimum of $75. We recommend that you use your own traceable and insured shipping method. Please send your return to the following address: