Returns & Exchanges
If you are not satisfied with your order from Vivian Drew, you have the option to return it for a full refund. Returns must be postmarked within 7 days of the delivery date. Make sure that the items returned are in the same condition in which you received them. Vivian Drew is not responsible for shipping costs or lost returns. If you would like to exchange a Vivian Drew GIFT you received, you can do so up to 30 days after the original delivery date. Once you have redeemed your merchandise credit, all sales are final.
We request the jewelry is in the original box they were received in, or a box of similar quality to protect the stones and posts. Any item bought on promotion or on sale cannot be returned or exchanged.
We will issue refunds for returned items postmarked within 7 days of the delivery. Please allow 7-10 days for processing.
Unfortunately Vivian Drew can not guarantee an item exchange due to inventory demand.
If you request and purchase a “custom order,” it will be a final sale. There are NO returns accepted for custom orders. There will be no returns, exchanges or refunds on custom orders. IMPORTANT: Shipping costs will be deducted on all returns for customers who receive free shipping on orders $75 and over, and return a portion of their order that does not total a minimum of $75. We recommend that you use your own traceable and insured shipping method. Please send your return to the following address: